Terms and Conditions

Terms and Conditions

Welcome to Bilingual Notary and Apostille, operated by Joselyn Garrastazu. These Terms and Conditions govern your use of our website and services, including in-person and remote notary services, apostille processing, mobile notary appointments, loan signings, and document legalization coordination. By accessing our website, booking an appointment, or using our services, you agree to be bound by these terms. If you do not agree, please do not use our website or services.

Scope of Services

Bilingual Notary and Apostille, operated by Joselyn Garrastazu, provides notary and apostille services to individuals and businesses in Texas, the United States, and internationally where permitted by law. We reserve the right to refuse or cancel services at our discretion, including situations where:

Documents are incomplete

Identification is invalid

Information provided is inaccurate or misleading

Legal requirements are not satisfied

Clients are responsible for providing accurate and complete information. While we provide guidance, it is ultimately the client’s responsibility to ensure compliance with the requirements of the receiving institution, agency, or foreign authority. We cannot guarantee acceptance of documents by third parties, government agencies, or foreign authorities.

Legal Disclaimer

All services are provided in accordance with applicable state and federal regulations. Bilingual Notary and Apostille is not a law firm, and our staff and notaries do not provide legal advice, interpret, draft, or explain legal documents. Clients seeking legal guidance should consult a licensed attorney.

Payments and Fees

All payments are due in advance unless otherwise agreed in writing.

Payments are securely processed through trusted third-party providers, such as Square, with alternative methods available at our discretion.

Once services have commenced, payments are non-refundable.

Additional fees may apply for expedited processing, document printing, extended travel, translation, or shipping, and will be communicated before work begins.

Remote Online Notarization (RON) and Mobile Services

RON services are conducted using secure, compliant platforms such as BlueNotary or other approved providers, depending on your location and the type of document.

Mobile and in-person notary services are available in San Antonio, Boerne, and surrounding areas, with travel fees assessed based on distance and scheduling.

Cancellations and Rescheduling

Appointments require at least 24 hours’ notice for cancellations or rescheduling.

Cancellations with less than 24 hours’ notice or missed appointments may result in a cancellation fee or full service charge.

Apostille and Legalization Services

Apostille and document legalization services involve coordination with state, federal, and international authorities. While we strive for accuracy and prompt processing, Bilingual Notary and Apostille is not responsible for delays or errors caused by government agencies, courier services, or other third parties beyond our control.

Confidentiality and Privacy

We are committed to protecting your privacy. Any personal information you provide is used solely to deliver our services and is protected under our Privacy Policy, which can be viewed on our website.

Intellectual Property

All content on this website, including logos, images, text, and branding, is owned by Joselyn Garrastazu – Bilingual Notary and Apostille or its licensors and is protected by copyright and trademark laws. Republishing, reproduction, sale, or redistribution without prior written consent is prohibited.

Cookies and Analytics

Our website may use cookies and tools like Google Analytics to improve performance and enhance user experience. By using our site, you consent to this use. You can adjust cookie preferences through your browser settings.

Linking to Our Website

Third-party websites may link to our public pages provided the link is not misleading, does not imply sponsorship or endorsement, and is relevant to the linking site’s content. Requests to use our logos or branding require a written trademark license agreement.

Age Requirement

Our services are intended for users aged 13 and older. For documents involving minors, parental or legal guardian consent may be required depending on document type and jurisdiction. We do not knowingly collect personal information from children under 13.

Limitation of Liability

Bilingual Notary and Apostille is not responsible for damages, delays, or losses arising from:

Client errors or incomplete documents

Courier delays or rejections by authorities

Events beyond our control

In all cases, liability is limited to the amount paid for the specific service.

Updates to Terms

These Terms and Conditions may be updated without prior notice. Continued use of our website or services constitutes acceptance of the revised terms.

Governing Law

This agreement is governed by the laws of the State of Texas. Any disputes will be resolved in the appropriate courts in Bexar County, Texas.

Contact Information

For questions regarding these Terms and Conditions:

Email: bilingualnotaryandapostille@gmail.com

Phone: (210) 596-9443

Website: www.bilingualnotaryandapostille.com

Business Name: Joselyn Garrastazu – Bilingual Notary and Apostille

Effective Date: August 14, 2025