Refund/Return Policy

Our Commitment
Bilingual Notary and Apostille is committed to delivering accurate, efficient, and professional notary and apostille services. While these services are typically non-refundable due to their legal nature, we understand there may be limited situations where a refund or correction is appropriate.

1. Refund Eligibility
   Refunds are granted only under the following conditions:
   – A clerical error made by our notary (e.g., incorrect date, name, or missing seal). In such cases, we will offer a correction at no additional charge. If a correction is not possible, we will issue a full refund.
   – A service was paid for but not performed due to our inability or error in delivering the service.

2. Non-Refundable Circumstances
   Refunds will not be provided in the following scenarios:
   – Errors resulting from incorrect, incomplete, or misleading information supplied by the client.
   – Client changes their mind after services have been completed or documents submitted.
   – Delays or rejections caused by third parties, such as government agencies, embassies, or courier services.

3. How to Request a Refund
   Clients must contact us within 24 hours of the service date to request a refund. Please include a detailed explanation, proof of payment, and any supporting documents. Requests can be submitted to bilingualnotaryandapostille@gmail.com.

4. Refund Review Process
   All refund requests will be reviewed within two (2) business days. If approved, the refund will be processed, and the client will be notified of the decision.

5. Refund Timeline
   Refunds will be issued to the original payment method within three (3) business days of approval. Actual receipt may vary depending on your financial institution.

6. Limitation of Liability
   Our liability is limited solely to the amount paid for the specific service in question. We are not responsible for any indirect losses, document rejection, mailing delays, or third-party processing errors.

7. Policy Updates
   We reserve the right to revise this Refund and Return Policy at any time. Updates will be posted to this page, and the effective date will be revised accordingly. Continued use of our services implies acceptance of the updated policy.

8. Contact Information
   For questions regarding this policy or to submit a refund request, contact:
   bilingualnotaryansapostille@gmail.com
   (210) 596-9443

9. Amendments
   Bilingual Notary and Apostille reserves the right to amend this Refund and Return Policy at any time to reflect changes in legal requirements, company operations, or service offerings. Any amendments will take effect immediately upon being posted on our website. We recommend reviewing this policy periodically to stay informed about your rights and our procedures.